Terms & Conditions
All prices on the site include 25% VAT and 19% VAT to Germany, exclusively. RackBuddy takes reservation for price changes, typos, technical errors and sold out items. We also reserve the right to cancel any order if there might be an error in the price of the product. Shipping and delivery costs are disclosed before your purchase.
2. Products
The conceptual for our products is to create a raw and worn look. We therefore produce our racks from a material called "black threaded pipe" made of iron. There are no 2 pipes that are alike. This means that the scratches and marks seen on the pipes are part of the design we want to capture.
When we receive the pipes from the factory, they are smeared with oil that protects against rust and dirt. We try as far as possible to clean the racks before delivery, but we recommend cleaning the racks using a cloth with alcohol or turpentine before use. We do not replace ruined clothes or anything else that has become dirty or damaged after coming in contact with the clothes racks.
All our clothes racks are made with 3/4 inch pipes, which is equal to a diameter of 26mm. We have tested the durability of several different pipe sizes and came to the conclusion, that 3/4 inch is the best solution in terms of both durability and design.
The clothes racks are delivered partially assembled or in parts. Please note that the threads can be sharp and you should therefore be careful not to cut yourself when assembling the racks. It is perfectly normal that you can still see the threads of the rack and that it is not entirely screwable into the fittings or end pieces. The racks are assembled at your own risk and RackBuddy is not liable for any mismanagement of the racks.
It is important to tighten the fittings and pipes thoroughly so the rack holds together, to achieve the best possible durability and stability. It may be necessary to use a pipe wrench to get a proper grip. Make sure that racks that are used by/or near children are carefully assembled so that the parts cannot easily be unscrewed, revealing the sharp thread ends. The racks are not so immovable that they cannot be toppled by violent games and play. Damage caused by the racks is therefore your own responsibility.
The racks are only intended for clothes, bags, jewellery etc. and are not designed to hang on or otherwise be used as a fitness device.
3. Payment
At RackBuddy it is possible to pay by PayPal, VISA, and MasterCard. Products are payable upon ordering.
All payments to RackBuddy go through an encrypted SSL (Secure Socket Layer) connection. This means that all data that you send in connection with your purchase with a credit card is encrypted and can only by read by PBS. Thus, RackBuddy or third parties cannot see the information exchanged when you shop.
4. Pick Ups
It is possible to pick up items at our warehouse in Esbjerg. Items picked up from our warehouse must be paid for via our website before they can be collected. If a pickup date and time has not been previously arranged before collection, we cannot guarantee that the item is ready for pickup at our warehouse. The pickup date should therefore be arranged with one of our employees at info@rackbuddy.com.
When collecting, it is important to check that the packaging and product are intact. It is of course possible to open the packaging and check the item before you leave our warehouse.
5. Shipping & Delivery
The shipping cost will always be clearly indicated in the shopping cart before payment. At no point are hidden fees and charges added to the purchase.
The shipping cost of special clothes racks ordered via our "Design it yourself" page can vary depending on the size of the order.
We try to deliver within 5-9 working days. There may be delays in production, so this timeframe is only an estimate and we cannot be held liable for any expenses for tradesmen or other costs related to a delay.
The recipient must sign for all packages upon delivery.
If you would like the order to be left in a certain location without acknowledgement of receipt, the customer bears the full responsibility and risk for the order from the time of delivery.
If the customer would like the item to be sent again, they will be responsible for the shipping costs.
If RackBuddy receives items returned due to inaccurate or incomplete address information, the buyer is responsible for any shipping costs for a new shipment to the correct address.
We strive to deliver you order within 9 working days and preferably before. This is only an estimate and RackBuddy will not be held responsible for the postponement of the customer’s schedule in the case of delays. Sundays and public holidays are not counted as working days. Reservations are made for discontinued products and backorders.
For non-EU countries, we are relying on the shipping companies TNT and UPS. Shipping costs start at 25€ for Switzerland and Norway and 29€ for Great Britain. You will have to pay additional import fees based on your countries rates upon receipt.
6. Warranty
If your items are defective, you as a consumer have a 2-year warranty. This means that you can either have your items repaired, replaced or get your money back depending on the specific situation.
If there is damage resulting for malfunction due to misuse, lack of maintenance or normal wear and tear, the warranty will not cover it. If you have found a defect, let us know as soon as possible. For complaints, contact us at info@rackbuddy.com
7. Returns
At RackBuddy you always have a 14 days right of cancellation. The right of cancellation is in force from the day you receive your order. The right of cancellation can only be used if the item is returned in the original condition and quantity. The right of cancellation is therefore canceled if we determine that the product has obviously been put to use. When purchasing items, the original packaging is a significant part of the product’s value. If the products are not returned in their original packaging, we cannot accept the return.
In using the right of cancellation, the buyer pays for any shipping costs associated with returning the item. Make sure that the item is securely packaged when sending it back to us.
Attach a copy of the invoice with the item to be returned. Once the item is received and approved, we will transfer the amount to your bank account as soon as possible. Refunds will only be made to the credit card used for the original transaction. If we believe the conditions for cancellation have not been met, we will contact you by email with a justification.
If the item cannot be returned, the item can be picked up at our address or sent at the customer’s own expense.
There is no right of cancellation for special orders that are made to order.
Returns can be sent to:
RackBuddy ApS
Returns Department
Gammel Vardevej 66A
6700 Esbjerg
Denmark
8. Personal Information
In order to deliver your order and to provide the best service possible, please provide your name, address, email and phone number when shopping with RackBuddy.
Information will be treated confidentially and will not be disclosed to third parties.
9. Cookies
At RackBuddy, we use cookies. Cookies are just information about the traffic on the site and how our customers use our site. The sole purpose of them is to optimize the website and its functionality, thus making it as easy as possible for our customers to use our website.