FAQ - frequently asked questions

We are trying to ship our products within 2-5 work days. For customised racks 7-12 work days. However, we usually ship sooner than that depending on how busy we are at the moment. 

Find more information on the shipment process, shipping & delivery, also for non EU contries, by clicking HERE.

The shipping cost starts from €15 and is depending on the weight of your package. The shipping will be calculated in the basket before you check out.

Find more information on the shipment process, shipping & delivery, also for non EU countries, by clicking HERE.

We deliver our products with GLS to your private address or GLS parcelshops. As soon as we ship your order you will receive a trackinglink for each package per mail. If you are not at home, your package will be delivered to a parcel shop nearby. The package is available for pick up for 10 days there. If you do not pick up the package in time, it will be sent back to us.

Find more information on the shipment process, shipping & delivery by clicking HERE.

No, our products have to be assembled by the customer. For all standard models you will of course receive an assembly guidelines In addition, we have produced extra videos to make assembly easier. For custom solutions we help you individually.

Once your order is placed, it is automatically sent to our warehouse. Therefore, it is not always possible for us to cancel or change it. However, you are always welcome to contact us by phone +44 20 3868 8551 or send an enquiry to info@rackbuddy.com

Firstly, we would like to apologize if we have made a mistake. You can start by checking if you have received all the packages that we've sent to you. In the email with information about the shipment from us, you can see how many parcels we have divided your order in. Please contact us at info@rackbuddy.com or give us a call at +44 20 3868 8551 if something is missing or is incorrect and we'll help you.

The concept for our products is to create a raw look. We therefore produce our racks from a material called "black threaded pipe" made of iron. There are no 2 pipes that are alike. This means that the scratches and marks seen on the pipes are part of the design we want to capture. 

The pipes are dark. They haven't been painted but are delivered in the quality called "black pipes", which is dark iron. They are not treated and may vary in the surface.

With some of our products we changed the production process to increase the quality, because of that the color and texture can vary. If you are unsure please contact Customer Service.

Our racks can carry a weight of more than 100kg as they are made of robust iron pipes. It is however important, that all rails that get mounted to the wall or to the ceiling are attached using the right plugs and screws. Pay attention that the screws are screwed directly into the stone and not the gaps.  

All our clothes racks are made of 3/4 inch pipes, which is approximately 26mm in diameter. We have tested the durability of different sizes of pipes and found that 3/4" is the best size in terms of durability and design.

In general, our racks can be mounted to all types of walls, also plaster walls. It is always important to use the right plugs for your wall. The plugs included in orders are universal plugs and are maybe not the best plugs for your wall. We therefore recommend that you find out which plugs would fit your wall best.

Please note, however, that for clothing rails and shelves mounted only to the wall or ceiling the stability is very dependent on the load capacity of the wall. The load capacity varies from wall to wall and has to be analyzed by a handyman on site. For walls with a lighter load capacity, we recommend clothing racks with supports to the floor to take weight off the wall. Examples are our RackBuddy Bob Steele and our Walk-In models.

It is perfectly normal that you can still see the threads of the rack and that it is not entirely screwable into the fittings or end pieces. It is also not possible to screw our pipes to 100% into the threads as we are working with conical threads.

We do not recommend using our racks made with dark iron pipes in areas with high humidity (Fe. bathroom), since the pipes will start to rust when in contact with water and moisture.

Our silver iron pipes are, with the exception of the threads, rustproof. If the threads come in contact with water, they will start to rust.

We have two offices in Denmark. One on Frederiksberg Allé 3 in Frederiksberg and one on Gl. vardevej 66A in Esbjerg. It’s possible for you, prior to appointment, to see a selection of our products at those locations.