If you´re not satisfied with your purchase or you´ve changed your mind, you can return complete, unused items to us in their original packaging within 100 days of receiving your order, together with the return slip. All shipping charges related to the return have to be paid by you and it´s your responsibility for the condition of the goods during delivery.

Read more about our return policy here.

We deliver our products with GLS to your private address or GLS parcelshops. As soon as we ship your order you will receive a trackinglink for each package per mail. If you are not at home, your package will be delivered to a parcel shop nearby. The package is available for pick up for 10 days there. If you do not pick up the package in time, it will be sent back to us.

If you have any other questions, you are always welcome to call us on +44 20 3868 8551 or write an e-mail to info@rackbuddy.com

The concept for our products is to create a raw look. We therefore produce our racks from a material called "black threaded pipe" made of iron. There are no 2 pipes that are alike. This means that the scratches and marks seen on the pipes are part of the design we want to capture.